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How jenustoto Handles Your Personal Information

Your personal data — including your account details, wallet information, and transaction history — is handled with care across every interaction on jenustoto.

Account data protectedDANA, OVO, GoPay wallet info coveredYour rights explained clearlyData accessible on requestIndonesia-specific scope
jenustoto How jenustoto Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request access to your personal data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. Reach out through the channels below and include your registered account email so we can verify your identity before processing any data request.

Live Chat Start a live chat session from your account dashboard. Data requests via live chat are logged and escalated to our privacy team within one business day.
Email Support Send your data access or correction request to our support email address. Include your account username and the wallet — DANA, OVO, or GoPay — linked to your account.
Account Settings Some data updates — like your phone number or linked e-wallet — can be changed directly inside your account settings without contacting support at all.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures at every layer where your data moves — from the moment you enter your account credentials to the point where a GoPay or OVO withdrawal is confirmed. Here is how each area works in practice.

Account Security

Login sessions are protected with OTP verification sent to your registered phone number. If we detect an unfamiliar device or location, additional confirmation is required before access continues.

Cookie and Session Data

Cookies keep your session active and remember your account preferences. We do not use advertising-network cookies. You control cookie settings through your browser, and session data clears when you log out.

Data Retention

Transaction records and account data are kept for as long as your account is active and for a further period required by applicable regulations. When you close your account, we process deletion in line with applicable local law.

Third-Party Access

DANA, OVO, and GoPay receive only the transaction data needed to process your payment. No other personal detail is passed to them, and we do not share your data with marketing or analytics vendors outside our platform.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about data, account privacy, and your rights on jenustoto. If your question is not here, contact support directly through live chat or email.

We collect your name, email, phone number, and the e-wallet details you link — DANA, OVO, or GoPay. We also log device and session data to keep your account secure.

Yes. Contact our support team via live chat or email with your registered account details. We will verify your identity and send you a summary of the data we hold.

Wallet details are passed only to the relevant payment processor to complete your transaction. We do not store your full wallet credentials and do not share them with any other party.

We keep your data while your account is active and for any further period required by applicable regulations. Closing your account triggers a deletion process under applicable local law.

We use session cookies to keep you logged in and remember your preferences. You can adjust cookie settings in your browser, though some account functions may not work correctly without them.

Contact support immediately through live chat. We will review your account activity, verify recent logins, and take steps to secure your account while we investigate the concern.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.